FvVPN FAQ

No. You can create an account with a username and password. Choose a recognizable username that does not contain sensitive information, and store your password securely. After creating your account, you can view plans, orders, client access and subscription details in the user panel.

First, sign in to the user panel and obtain the subscription associated with your account from the client access section. Then use your client’s import feature to add it. A subscription is an account configuration entry, not something to open as a regular webpage. After importing it, update the subscription, choose a region from the route list and connect.

Find your current subscription in the client and run its update or refresh action. Before updating, confirm that your network can access webpages normally; after updating, reopen the route list. If the client still shows old content, delete the old local subscription, then obtain and import it again from the user panel to avoid using an expired local cache.

No separate purchase is required when you change devices. FvVPN supports unlimited devices, and the same account’s active subscription can be used on Windows, macOS, iOS, Android and Linux. On a new device, obtain the client access and subscription again from the user panel instead of copying temporary state from the old device.

First, check that your username exactly matches the one used when you created the account, and make sure your input method has not added spaces or changed any characters. If you still cannot access the account, use the ticket entry in the user panel to provide your account identifier, the general circumstances of your last successful login and the current message shown. Do not submit your full subscription details or password in a ticket.

Disconnect first and confirm that your local network can open commonly used webpages directly. Then reconnect and switch to another route. Check whether the client is managing the system proxy and whether your browser still has an old proxy extension or manual proxy setting. If only domain names fail to open, continue by checking DNS and the browser cache.

A common reason is that the client uses per-app rules and the target app is not included. The app may also have created a session before the connection and continued reusing its old connection. Fully quit the target app, check the client’s global, rule-based or per-app settings, reconnect, then launch the app and verify whether the exit IP has changed.

First, check whether disconnections coincide with switching local networks, waking from sleep or changes in Wi-Fi signal. Keep the network unchanged, test again with another route, then check the system’s battery-saving limits, background activity permissions and the client’s connection mode. If multiple routes disconnect at the same time, record the system, client, route name and error message before submitting a ticket.

This is usually related to background management by the operating system. Allow the client to remain active in the background and disable battery-saving restrictions for it. After switching from Wi-Fi to a mobile network, the old connection may need to be re-established. Return to the client to confirm its status before reopening the target app, so a paused background process is not mistaken for a route failure.

First, compare the result of entering an IP address directly with the result of using a domain name. If the IP is reachable but the domain fails, DNS is the more likely cause. Disconnect, clear the system and browser DNS caches, let the client manage DNS settings, and reconnect. Do not enable several tools that rewrite DNS or the system proxy at the same time, as their rules may override one another.

Start by choosing a region where the target service is located, then compare connection stability, and finally observe loading speed during actual use. A shorter distance does not always mean a better route, so do not judge by the region name alone. For AI tools, streaming services and regular webpages, you can save stable routes separately instead of relying on the same entry every time.

First, check whether your local network also fluctuates when the service is disconnected, then switch to another route in the same region. Pause large synchronization, update or download tasks and test the target website again. If only a specific route slows down at peak hours, note the region and route name, switch to another available path and submit the reproduction details to support for investigation.

Buffering depends on local bandwidth, cross-border routing, the target platform’s distribution nodes and the current route. Pause other downloads and cloud sync, switch to a route in the region where the content is hosted, and reopen the playback page. Higher quality requires sustained throughput; a fast short-term speed test does not guarantee stable playback throughout. Judge performance by continuous playback.

First, confirm that the target tool itself can be accessed normally, then change the exit region and establish a new session. Existing login state, site cache and region detection in the browser may continue using the old connection, so refresh the page after switching routes. If the issue persists, test with a new browser session to distinguish a route problem from an account or webpage state issue.

Using the same device and target website at similar times, test a direct connection and several routes separately. If the direct connection is also slow, address the local network first. If only one route is slow while other routes in the same region work normally, the path is more likely the cause. Keep other conditions unchanged during troubleshooting; this is easier than changing the device, network and route at once.

Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB and ¥28/month with 500GB. Traffic resets monthly on the activation date. Choose based on consistent everyday usage rather than a single download; video, cloud sync and large file transfers usually consume more traffic.

No. Traffic packages remain available until used and never expire. Options include ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They use a different billing model from monthly subscriptions, which reset on the activation date, and suit users whose usage varies and who prefer to consume traffic as needed.

For a mid-cycle upgrade, the price difference is prorated against the remaining days. Before upgrading, check your current plan, remaining status and target plan in the user panel, then confirm the change. Monthly subscription traffic still resets on the activation date; an upgrade adjusts the current subscription tier and should not be treated as an additional standalone subscription.

Alipay, WeChat Pay and USDT are supported. Start from the plan or order page in the user panel and wait until the order status is displayed before leaving the page. If the status does not update promptly after payment, do not repeatedly create identical orders. Keep the order details and request verification through the ticket entry.

FvVPN offers a 30-day no-questions-asked refund. To request one, sign in to the user panel, submit an application through the ticket entry, and include identifiable order details and an explanation of the issue. Keep the ticket record after submitting and avoid sending the same request repeatedly. The refund policy page contains the complete terms.