Refund Policy
Last updated: August 2026
This policy applies to subscription services and data packages purchased through the FvVPN user panel. It explains the refund window, eligibility, request steps, and how funds are returned. Before submitting a request, check the order status, payment record, and account usage. Refund requests are handled based on the relevant order and actual payment result.
Refund Window and Eligibility
A full, no-questions-asked refund may be requested within 30 days after the first payment. The refund window begins when the first-payment order is successfully paid. Applicants do not need to provide a personal reason, but must provide enough information to identify the account, order, and payment record so ownership can be confirmed and funds are not sent to the wrong channel.
This commitment applies to first-payment orders that meet the conditions of this policy. Reasonable use, including testing international routes, switching nodes, configuring clients on Windows / macOS / iOS / Android / Linux, and using the service on an unlimited number of devices, will not by itself result in a refund denial. Eligibility is determined through a combined review of the order record, account status, and service usage record.
Exclusions
Orders submitted after the refund window are not covered by the first-payment refund commitment. Renewals, duplicate purchases, or later orders that are not the first payment do not automatically receive a new first-payment refund window. For payment errors or duplicate charges, submit the relevant records through a ticket so customer support can review the actual transaction status.
FvVPN may pause refund review in cases of prohibited use, fraudulent payment, use of another person's payment credentials, abusive payment disputes, account or subscription resale, or interference with route operations. If an account shows traffic consumption clearly beyond normal subscription use over a short period, or uses a subscription or data package to deliberately exhaust traffic, the request will be reviewed separately against the order and usage records. Accounts confirmed to have violated the Terms of Use are not eligible for the no-questions-asked refund arrangement in this policy.
Request Process and Required Information
Refund requests must be submitted through the ticket entry in the user panel. The request must include the username, relevant order record, payment method, transaction identification details from the payment receipt, and a description of the order to be refunded. Do not submit personal information unrelated to order verification. To protect the account, the ticket process may require the applicant to reconfirm account control or provide a clearer payment record.
After entering the user panel, select the ticket function and submit the refund request. Customer support will first verify whether the order was the first payment, whether it remains within the refund window, whether the payment was successfully completed, and whether the account falls under any exclusion listed in this policy. If the information is incomplete, the review will continue after the missing details are provided. Do not submit multiple requests for the same order, as this may split the transaction records during review.
Review and Original-Payment Refunds
Once approved, refunds are generally returned through the original payment method. Alipay / WeChat Pay refunds are sent to the corresponding original payment channel, while the actual posting status depends on the channel's processing progress. After FvVPN initiates a refund, the payment channel's acceptance, settlement, and account display times may vary, so no fixed arrival time is guaranteed.
After a refund is completed, the corresponding order's subscription benefits, remaining traffic, and related access permissions will end. If the refund does not appear in the payment record after it has been initiated, first check the transaction status with the original payment channel, then add relevant screenshots or transaction identification details to the original ticket. Customer support will continue the review based on the refund record; there is no need to submit the request again through an off-site channel.
Handling of Special Payment Methods
FvVPN supports Alipay / WeChat / USDT. Alipay and WeChat have corresponding original-channel refund procedures; once approved, the refund is handled through the original transaction path. If the payment account is restricted by the channel, the transaction status is abnormal, or the original channel cannot receive the refund, the payment channel must first confirm the transaction status before processing can continue based on verifiable results.
USDT on-chain transactions cannot be reversed, so they cannot use exactly the same automatic original-path refund mechanism as Alipay or WeChat. Applicants must provide the original transaction record in the ticket and confirm the chain information associated with that payment. After customer support verifies the order, on-chain record, and account ownership, the refund will be handled through the original payment path confirmed in the ticket. On-chain status is determined by public transaction records. If the address or chain information cannot be verified, the refund will be paused until the applicant provides confirmable information.